网上购票退票流程来啦

在出行中，难免会有意外情况，需要退票。当我们退票时，请务必到购票平台操作，这是由于平台与航司之间存在相关协议，若直接到航司退票，可能会影响自身权益。接下来我为大家整理了退票的流程：

1.确认退票政策：

- 在退票之前，务必仔细阅读所购机票的退票政策以及在线旅游平台的相关规定。了解退票的时间限制、手续费收取标准等重要信息，以便确认是否符合退票条件以及预估可能产生的费用。

2.登录购票平台账号：

- 打开在线平台的手机应用程序或网站，使用您购票时使用的账号和密码进行登录。

3.找到订单页面：

- 登录成功后，在平台的界面上找到与订单相关的入口。通常在手机应用中，可以点击“我的”或类似的选项，然后在其中找到“订单”“我的行程”等相关菜单；在网站上，一般也会有“我的订单”“个人中心”等区域，里面包含您的购票记录。

4.选择退票订单：

- 在订单列表中，找到您需要退票的机票订单。订单列表可能会按照预订时间、出行时间等方式进行排序，方便您查找。

5.发起退票申请：

- 进入具体的订单页面后，通常会有“退票”“我要退票”等按钮或链接，点击该按钮以发起退票申请。有些平台可能会在这一步要求您选择退票的原因，如行程变更、航班取消等，但这不是必需的步骤。

6.确认退票信息：

- 在提交退票申请之前，平台会显示退票的相关信息，包括退票手续费、可退还的金额等。请仔细核对这些信息，确保无误后再进行下一步操作。

7.提交退票申请：

- 确认退票信息后，点击“提交”“确认退票”等按钮，正式提交退票申请。有些平台可能会再次提示您确认退票操作，以避免误操作。

8.等待审核与退款：

- 提交退票申请后，在线旅游平台会将您的申请提交给航空公司进行审核。审核的时间可能会因平台和航空公司的工作效率而有所不同，请耐心等待。

- 一旦审核通过，退款将按照您购票时的支付方式原路退回。您可以关注支付账户的退款到账情况，或者在平台上查看退款进度。如果长时间未收到退款或遇到其他问题，可以及时联系在线旅游平台的客服进行咨询和解决。

During travel, unexpected situations may arise that necessitate ticket cancellations. When cancelling a ticket, it essential to do so on the ticketing platform you used for purchase. This is due to the agreements between the platform and the airline. Directly cancelling with the might affect your rights. Here is the process for cancelling a ticket: 

1. Confirm the cancellation policy:

 - Before cancelling, make sure to carefully read the cancellation of the ticket you purchased as well as the relevant regulations of the online travel platform. Understanding the time limits for cancellation, the standards for charging cancellation fees, other important information will help you determine if you meet the conditions for cancellation and estimate potential costs.

 2. Log in to the ticketing platform account:

 - Open mobile app or website of the online platform and log in using the account and password you used when purchasing the ticket. 

3. Find the order page: 

- After in, find the entry related to orders on the platform's interface. Usually, on the mobile app, you can click on "Me" or a similar option, find "Orders" or "My Trips" in the menu; on the website, there are usually areas like "My Orders" or "Personal Center" contain your ticket purchase records.

 4. Select the order to cancel:

 - In the list of orders, find the ticket order you need to cancel. The list be sorted by booking time, travel time, etc., making it easier for you to find.

 5. Initiate the cancellation request:

 - After entering the specific page, there will usually be a button or link saying "Cancel" or "I want to cancel". Click this button to initiate the cancellation request. Some platforms require you to choose a reason for the cancellation, such as a change in plans or flight cancellation, but this is not a mandatory step.

 6. Confirm the information:

 - Before submitting the cancellation request, the platform will display relevant cancellation information, including the cancellation fee and the refundable amount. Make sure to check this carefully to ensure it is correct before proceeding to the next step. 

7. Submit the cancellation request:

 - After confirming the cancellation information, click the "Submit" "Confirm Cancellation" button to officially submit the cancellation request. Some platforms may prompt you to confirm the cancellation action again to avoid accidental operations.

 8. Wait review and refund: 

 After submitting the cancellation request, the online travel platform will submit your request to the airline for review. The review time may vary depending on efficiency of the platform and the airline, so please be patient. 

- Once the review is passed, the refund will be returned to your payment account in the same it was paid. You can check the refund status on your payment account or on the platform. If you do not receive the refund for a long time or encounter problems, you can contact the customer service of the online travel platform for consultation and resolution.